Merchant Return Policy

1. Return Eligibility

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• Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.

• Time Frame: Returns must be initiated within 30 days of the delivery date.

• Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all returns.

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2. Non-Returnable Items

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• Custom or personalized wooden phone cases.

• Items marked as final sale or clearance.

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3. Return Process

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1. Initiate a Return:

   • Contact our Customer Service team at puduecofriendly00@gmail.com to initiate a return. Please provide your order number and the reason for the return.

2. Return Authorization:

   • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed return instructions. Returns without a RAN will not be accepted.

3. Packaging:

   • Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ensure the RAN is clearly marked on the outside of the package.

4. Shipping:

   • Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

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4. Refunds and Exchanges

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• Refunds:

  • Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

• Exchanges:

  • If you wish to exchange an item, please indicate this when contacting Customer Service. Exchanges are subject to product availability.

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5. Damaged or Defective Items

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• Reporting Damages:

  • If you receive a damaged or defective item, please contact our Customer Service team within 7 days of delivery. Provide your order number and a description of the damage or defect, along with photos if possible.

• Resolution:

  • We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund.

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For any questions or concerns about our return policy, please contact us